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Safety Is A Top Priority

Please follow these health and safety protocols with us.

Comprehensive Safety Plan

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Social Distancing

We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.

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Hand Washing

Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.

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Clean & Sanitize

We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.

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Face Masks

Team members will wear face masks and guests will be encouraged to do the same.

Safety Plan

Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.

Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).

We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.

Increased frequency of cleaning and disinfecting procedures will be followed to the extent allowable according to local gaming regulations. Should a gaming regulator require a more detailed or specific process or require an alteration to these procedures, we will follow the gaming regulatory guidance in addition to these procedures.

Q: When will you re-open?

Tropicana Laughlin will re-open at 10 a.m. on Thursday, June 4, 2020.

Q: Are there any new safety protocols in place?

 Yes, we have enacted several new safety and cleanliness protocols per the requirements set forth by the Nevada Governor’s office, Nevada Gaming Control Board and the Centers for Disease Control.

The health and safety of our Tropicana family will continue to be our top priority as we re-open.  We’ve implemented new safety protocols and social distancing measures.  In addition to our regular cleaning, we’re implementing the following procedures:

·        Increased frequency of cleaning gaming machines, doors, tables, restrooms and other commonly touched surfaces

·        Limited seating in our dining rooms to follow social distancing guidelines

·        Team Members will wear face masks and Guests will be encouraged to do the same

·        Hand sanitizing stations will be placed throughout the property

·        Guest rooms will be cleaned and disinfected using the latest technology

·        Team Members will inform Guests that bell persons, guest room attendants, room service, etc. cannot enter occupied rooms

 

Please visit www.eldoradoresorts.com or our property website at www.tropicanalaughlin.com regarding our Health & Safety Plan.

Q: What are the adjusted hours of operation for your casino?

Tropicana Laughlin will re-open at 10 a.m. on Thursday, June 4, 2020.  Casino slot operations will resume as normal.  Table games operations will resume in the near future.  Bingo operations will resume as normal with limited occupancy based on COVID-19 protocols.

Casino Cage services will resume operations 24/7 upon reopen.

William Hill Sports Book will operate as a kiosk-only location at this time with the kiosk available from 10am to 11pm.

Q: Will the hotel be open?

Tropicana Laughlin hotel operations will resume as normal on Thursday, June 4, 2020.  Occupancy limits may apply.

The resort’s pool and some cabanas will be open with guidelines for social distancing.

The resort’s arcade will resume operations in the near future. Marshall Retail Group will re-open the Essentials shop only on Friday, June 5, 2020.  The Marshall Rousso store will reopen at a later date.

Q: Will the restaurants/bars be open?

Tropicana Laughlin will re-open the Poolside Café (6am – 9pm) and Carnegie’s Café/The Counter (24 hours).  Additional dining options will resume in the near future.  Visit www.troplaughlin.com restaurant pages for hours of operations.

Cocktail service will be available for gaming customers on the casino floor.  Grand Junction bar will be open.  Bar top games at Grand Junction bar will be available with seating limitations based on COVID-19 protocols. Tango’s Lounge bar will re-open at a future date.

Q: My Reward Dollars are set to expire. Is Tropicana Laughlin extending their expiration date? Will you change the Tier Status earning requirements?

As a loyal TROP ADVANTAGE member we would like to assure you that your Trop Dollars and Comp Dollars have not expired during this closure. We are excited to announce that we will be extending your 2020 Tier Status and benefits through December 31, 2021, making Tier Status easier to earn and making sure your Trop

Dollars and Comp Dollars don’t expire.

TROP Advantage Program Details:

Tier Status is now easier for you to earn.

• Copper: Now 400 Tier Points (previously 500 Tier Points)

• Gold: Now 4,000 Tier Points (previously 5,000 Tier Points)

• Platinum: Now 20,000 Tier Points (previously 25,000 Tier Points)

• Black: Now 80,000 Tier Points (previously 100,000 Tier Points)

Extending 2020 TROP ADVANTAGE Tier Status.

You now have more time than ever to enjoy all you have earned with your 2020 status and benefits being extended through December 31, 2021.

Extending TROP ADVANTAGE Trop & Comp Dollars expiration. Trop Dollars and Comp Dollars will not expire until 13 months of inactivity until September 1, 2020, at the earliest.

Visit the Tropicana Laughlin Trop Advantage Center for details.  Hours of operations are 8am – 10pm Sunday – Thursday, and 8am - 11pm Friday and Saturday.  Hours of operations may change at any time.

Q: What Trop Advantage programs will be available upon re-open?

 Club 50 and Trop Advantage Veterans programs will not be available upon re-open.  We will have floor promotions available on Fridays and Sundays (subject to change).  See Trop Advantage Center for details.

Q: How can I obtain a Win/Loss Statement?

A Win/Loss Statement may be obtained by calling us at 702-298-4200. Please speak with one of our friendly operators and ask to be transferred to the Trop Advantage Club.

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