Eldorado Resorts announced that, in accordance with an order from Nevada Governor Steve Sisolak, it will temporarily suspend operations at the Tropicana Laughlin Hotel and Casino at 11:59 PM PDT on March 17, 2020.
The Company is continuing to monitor developments related to COVID-19 and reinforcing our policies as necessary.
Q: Are you open?
A: No. As of March 17, 2020, the Governor of Nevada has mandated a closure of all non-essential businesses, which include casinos for the next 30 days. Based on the nature of the situation, we are planning on opening Thursday, April 16th. Please visit our website for up-to-date information.
Q: Have there been any cases of the Coronavirus at the Tropicana?
A: There have not been any reported cases of the Coronavirus at Tropicana Laughlin.
Q: When will you reopen?
A: At this time, we are tentatively planning to reopen on Thursday, April 16th. However, that may change. If you have a reservation for some time near or after that date, please check back.
Q: What are you doing to make it safe to return?
A: During this temporary closure we plan to continue our deep cleaning and disinfecting efforts in all areas of the property.
Prior to the temporary closing we were and will continue to follow CDC cleaning guidelines and procedures in our cleaning and disinfecting procedures. We are continuing to disinfect all areas, both Front of the House and Back of the House. We have added to the frequency of our cleaning schedule, including disinfecting handrails, door handles, elevator buttons and walls, counters, slot machines, and more. In addition, we have added numerous hand sanitation devices throughout the property for your convenience.
Q: Will the Cinco de Mayo Celebration & Car Show still be happening?
A: Currently, our Cinco de Mayo Celebration & Car Show is expected to continue as scheduled. Please continue to check our website for updated information.
Q: Will card levels be impacted by closure?
A: No, card levels will not be impacted by closure.
Q: During the closure, how can I obtain a Win/Loss Statement?
A: A Win/Loss Statement may be obtained by calling us at 702-298-4200. Please speak with one of our friendly operators and ask to be transferred to the Trop Advantage Club.
Q: What will happen to the schedule Gift Days while the casino is closed?
A: All Gift Days previously scheduled during the casino closure have been canceled.
Q: If I won free play in the slot tournament on 3/17/20 but did not play it, will it still be available once the casino re-opens?
A: Yes, we are extending these tournament winnings until 5/31/20.
Q: Will there be any tier downgrades while your property is closed?
A: No, there will not be any tier downgrades while our property is closed.
Q: Will my comp dollars expire while the casino is closed?
A: No, comp dollars will not expire during the closure of the property.